Front Desk Agent

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people.

You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life :

• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of : hotel features / services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals / departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Requirements :

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and / or points-of-sale system

Ideal Skills & Qualities :

• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Perks & Benefits Beyond the Basics :

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience.

From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play.

Our people will always be our first investment. Our benefits package covers :

Physical & Mental Wellness :

• Full Time Associates :
• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Short- and long-term disability
• Paid time off and holidays
• Wellbeats APP to support physical and mental wellness

Financial & Occupational Wellness :

• Competitive Compensation with incentives
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Full Time Associates :
• 401K Savings Plan with matching funds
• Tuition reimbursement

Personal Wellness :

• Fundraising matching funds program
• Volunteer opportunities
• 24 / 7 chaplain services
• Exclusive hotel rate discounts
24 days ago