Implementation Consultant I

Position Description

This is a hybrid role with 3 days in the office required, and 2 days of remote.

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? Are you a self-motivated person able to work independently while maintaining control of your projects and workload? Are you a good communicator as well as quality-driven and attentive to details? Do you enjoy variety, technical challenges, and problem-solving? Then the Implementation Consultant position is perfect for a person like you! At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant I. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Review the information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts. Use established best practices to design and document the solution and then configure and implement the solution.

• Act as primary contact and project owner accountable for a successful Industry Solutions (IDI) implementation
• Drive analysis process (phone calls, emails) to maintain a high degree of client engagement
• Collaborate with partner resources in TIME and Payroll to create the best design across all systems involved in the scope of the project
• Write a clear and complete Technical Design Document (TDD) that follows ADP best practices
• Configure a client-specific solution that meets best practices for reliability and supportability
• Create well-designed test plans to fully validate the solution to ensure quality
• Collaborate with partners and 3rd party vendors to unit test solutions before the client testing phase
• Write internal solution documentation to ensure ongoing support
• Train the customer users on how to interact with, maintain, and validate the Industry Solutions(IDI) solution
• Ensure the client is executing a test plan and reviewing data to confirm expected results
• Obtain client confirmation that they are comfortable with and confident in the solution results

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.

QUALIFICATIONS REQUIRED TO SUCCEED IN THIS ROLE:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence clients and guide them client to the best solution to help resolve their client needs
• Ability to communicate clearly and in a directive manner to obtain necessary information and requirements from the client, explain technical concepts in a way that can be understood by the client, establish what tasks need to be completed by whom and by when, and create credibility and fosters customer confidence
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Experience with data retrieval, analysis, manipulation, and transformation
• Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (. time & attendance, payroll, accounting, point of sales, or HR-related software applications)
• Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation