Customer Service Representative

Overview :

Waterway is hiring Customer Service Associates at our Pepper Pike location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation : Average is $19 per hour (base pay + sales bonuses).

Schedule :   Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location :   Waterway Pepper Pike - 30299 Chagrin Blvd. Pepper Pike, OH 44124. Other locations across Cleveland available.

What else you'll enjoy :

• People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
• Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education? Up to $4k / year in Tuition Assistance Bonus.
• Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!

Qualifications : What you need :

Minimum Requirements :

Responsibilities :

What You'll Do - The Details :

Car Washes – identify customer needs and present complimentary solutions.

Outside areas : gas pump islands, payment terminal, and entrance to tunnel; and,

Other Functions

Physical Requirements :

Work Environment / Physical Demands

EEO Statement :

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.