Customer Service Representative Second Shift

Job Opportunity

This job is full time and will require you to work one weekend day. The shift is from 2pm to 10pm.

Essential Duties And Responsibilities

Greet members, prospective members, and guests by providing exceptional customer service.

Handle all front desk related activities not limited to :

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and member barcodes into the system.
• New member sign-up.
• Take prospective members on a tour of the club.

Facilitate needed updates to member's accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Assist in monitoring for safety of persons and cleanliness in the club.

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.

Stock locker rooms with proper supplies / paper products.

Report any broken or missing amenities or equipment to the Club Manager.

Follow the "Lost and Found Policy" and turn in lost member property to the Club Manager / Assistant Club Manager immediately.

Qualifications / Requirements

Physical Demands

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join The Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

To find your perfect fit, search for a club opportunity near you.