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Front Desk / Customer Service Agent
Front Desk / Customer Service AgentHyatt Hotels • Austin, TX, US
Front Desk / Customer Service Agent

Front Desk / Customer Service Agent

Hyatt Hotels • Austin, TX, US
30+ days ago
Job type
  • Full-time
Job description

Front Desk Agent

Great opportunity for extra weekend hours. This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Come check out the newly renovated Hyatt Place Austin Arboretum.

Compensation : Starting at $16.00 hour plus tips, Full-Time

AM & PM Shift (Full-Time)

What You'll Do

  • A front desk agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
  • Check the guest in and out efficiently and in a friendly manner
  • Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
  • Assist in maintaining the cleanliness of the lobby and entrance
  • Ensure security and confidentiality of all guest and hotel information
  • Effectively respond to and resolve guest concerns or complaints
  • Perform other duties as assigned

What You'll Bring

  • Strong communication skills
  • A passion for customer service
  • The ability to be flexible and adapt to any situation
  • A desire to work as part of the front desk team
  • An outgoing personality with a positive attitude
  • The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
  • Requisition ID information can be moved to the bottom if needed.

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    Front Desk Agent • Austin, TX, US

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