Patient Access Specialist

Patient Access Specialist

We are looking for a dedicated Patient Access Specialist to join our team in Bangor, Maine. In this role, you will be responsible for managing the admission process for patients seeking services at the hospital. This is a long-term contract position that requires a strong commitment to providing exceptional customer service while ensuring compliance with organizational policies and regulatory standards. Scheduled Shift : Days 7 : 30a-4 : 00p, M-F, occasional weekend or Monday - Friday 7 : 00a-3 : 30p.

Responsibilities :

• Assign unique medical record numbers (MRNs) and perform compliance checks to ensure accuracy and adherence to regulations.
• Provide clear instructions to patients, collect and verify insurance details, process physician orders, and utilize overlay tools to maintain accurate records.
• Conduct pre-registration tasks, including obtaining demographic and insurance information, as well as discussing financial responsibilities and payment options with patients.
• Explain and secure signatures for consent forms, distribute patient education materials, and ensure all necessary documentation is completed.
• Verify insurance eligibility and input benefit data into the system to support billing processes and facilitate accurate claims.
• Inform Medicare patients of potential non-payment for specific services using the Advance Beneficiary Notice system and distribute related forms as needed.
• Perform quality audits on patient accounts to identify and correct discrepancies, ensuring compliance with organizational standards.
• Meet and maintain point-of-service collection goals while delivering compassionate and attentive customer service.
• Utilize reporting systems to monitor account accuracy and provide feedback to leadership on audit findings.

Requirements :