Senior Director, Pfizer Patient Services (PPS) Patient Solution Insights & Analytics

Patient Solution Insights & Analytics Role

Patient Solution Insights & Analytics, part of Pfizer Patient Services (PPS), harnesses the power of data to drive robust analytics and insight development that inform Pfizer's most critical business questions. The Patient Solution Insights and Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer, as a data-driven organization.

This role will also lead efforts to standardize and centralize the patient services analytics & reporting eco-system, while implementing industry best practices in patient services data architecture and patient journey analytics.

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join PPS colleagues who are dedicated to helping drive improvements to Pfizer's patient service programs through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.

Role Responsibilities

This role is accountable for delivering data driven-insights & solutions for patient services programs, spanning Pfizer's key business units (BU) : Specialty Care, Oncology and Primary Care business units and will partner with senior functional leads for Pfizer's Business Analytics community, Pfizer Business Technology, Specialty Pharmacy Providers (SPP) center of excellence and external SPP customer, legal and compliance to develop and implement models, insights, and data products that drive each brands' strategic priorities.

• Represent PPS Patient Solution Insights & Analytics, as the subject matter expert, to build data-driven alignment on program strategy decisions for PPS and BU Senior Leaders
• Perform sophisticated syntheses across multiple insight sources (i.e., secondary analytics, primary strategy, and stakeholder feedback) to deliver impactful and relevant recommendations
• Identify universal KPIs to monitor and diagnose program performance and strategic execution, across the patient journey
• Serve as lead data architect to standardize patient services analytics & the reporting ecosystem, across all patient services programs and new launches
• Maintain comprehensive, and detailed, data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time
• Proactively work across the enterprise to push novel analytic methodologies, co-create solutions and oversee implementation of solutions with stakeholders
• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics / insights delivery
• Build, mentor, and empower a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU
• Develop a long-term roadmap for your team's development across a range of competencies relevant to leadership in Pfizer (e.g., analytics practices, business case development, and narrative-driven insights delivery)
• Partner with PPS cross-functional teams, Digital, Operations, Access / Affordability, and Patient Assistance Programs to pull through insights into action plans
• Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance

Technical Skills

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including : the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

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