Service Call Center Representative

Job Description

Job Description

As a growing company living by the motto Driven to Excellence, selecting new associates to join our team is the most crucial step in keeping our business successful.

Our mission is to continue to exceed our customers’ expectations with award-winning service and customer satisfaction. Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees.

This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates who have high ethical standards, a drive to learn, exceptional communication skills and a track record of success.

Service Call Center Representative

Our company is seeking a reliable and skilled Service Call Center Representative to join our team. As a Service Call Center Representative, you will be responsible for providing exceptional customer service to our guests and addressing their concerns and issues promptly, professionally, and efficiently.

JOB RESPONSIBILITIES (including but not limited to) :

• Answer incoming calls and address the guests' concerns and issues.
• Schedule service appointments and provide all relative information to the guests in accordance with the dealership's and manufacturers' processes, guidelines, and policies.
• Record and document guest information and interactions accurately in our customer management system.
• Escalate complex guest issues to the appropriate Department Manager.
• Follow up with guests to ensure their issues have been resolved to their satisfaction.
• Maintain a professional and positive attitude in all guest and coworker interactions.
• Continuously improve knowledge of company products, services, and procedures to provide accurate and up-to-date information to guests.
• Adhere to all company policies, procedures, and codes of conduct.

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid, unrestricted driver's license (you must be insurable).
• Must maintain a clean, acceptable, and safe driving record.
• Must be able to pass pre-employment screening requirements which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report.
• Be able to read and comprehend instructions and information in the English language.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is frequently required to sit, often use hands to finger, handle, or feel and talk or hear, stand, and walk.

The associate must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

Full-time associate benefits include medical, dental, vision and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.