Supervisor, Store Operations

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Supervisor, Store Operations in our shops, you are the store's central nervous system. You are responsible for overseeing and ensuring the smooth and efficient day-to-day operations of the store. You will lead, motivate, and manage operations associate(s) while maintaining our high customer service levels and operational excellence. Your role will include managing inventory through its accuracy and timely flow of all incoming and outgoing inventory, ensuring operational compliance with company policies, procedures, and brand standards, growing sales through operational store support, and driving your team to meet company metrics. This is an hourly, non-exempt position.

WHAT ARE THE RESPONSIBILITIES?

• Lea d and supervise operation s associates, ensuring they meet performance standards, are well-trained, and uphold our high customer service levels.
• Ensure store operations run smoothly , set clear daily / weekly priorities for operations team and individuals
• Assist store manager s to set operations team weekly schedules and PTO based on company needs
• Reviewing weekly metrics with operations associates and using critical thinking and creative solutions to meet metrics within your store
• Managing c ommunication with your HQ partners and store managers
• Managing the receipt of daily incoming and outgoing products from a systematic standpoint :

Customer Direct Shipments

WHAT ARE THE ESSENTIALS?