LOCK DESK SPECIALIST- Jumbo / Non-QM
American Pacific MortgageRoseville, CA, United States2 days ago
Job type
- Full-time
Job descriptionExcellent interpersonal communication skills Basic math skills- must be extremely comfortable with numbers and possess the ability to easily add / subtract / multiply / divide fractions, decimals, and percentages. Basic proficiency in Microsoft Excel Strong analytical and problem solving skills Ability to work independently and accurately Demonstrated strong interpersonal skills- the ability to interact with internal and external clients across departments and locations Strong attention to detail Secondary Marketing / Lock Desk experience in the mortgage industry a plus Optimal Blue and Encompass experience is a plus Must be able to effectively and positively communicate with branch offices, investors and co-workers Effectively analyze and resolve problems at a functional level with branch offices, closing agents, underwriting, compliance and all other co-workers Self-starter with the ability to complete a project from start to finish while needing little to no supervision Commitment to company values, policies and procedures Utilize required software packages, including but not limited to : Encompass, Microsoft Word, Microsoft Excel, Adobe Acrobat Customer Service - the ability to provide and maintain effective and positive communication Adaptability - an ability to quickly learn new or different techniques, products and computer programs Problem Solving - an ability to effectively analyze and resolve problems at a functional level This person must live our culture every day! (Respect, Transparency, Scrappy) Other duties as assigned
Job Title : Lock Desk Specialist
Hybrid Position / Roseville, CA
Essential Duties and Responsibilities :
- This position works directly with branches, loan officers and loan processors by directing phone calls and emails to Lock Desk Specialists. Duties include but are not limited to :
- Answer phone calls with questions from loan officer
- Monitor lock desk email Inbox and assign emails to individual Lock Desk Specialists
- Provide loan scenario pricing and respond to product eligibility questions quickly and accurately when needed
- Maintain pricing / lock data within the company's LOS system
- Process locks, changes, relocks, and extension requests
- Lock loans with investors
- Provide support and answer questions regarding the rate lock process
- Resolve and / or escalate complex loan scenarios to appropriate resources
- Troubleshoot pricing discrepancies and take steps to resolve any issues
- Maintain general mortgage compliance knowledge and complete annual recertification of training
- Other miscellaneous tasks as needed and assigned by the Secondary Marketing
Qualifications / Requirements :
'American Pacific Mortgage Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.'
Live in our values everyday- Respect~ Transparency~ Scrappy!
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Lock Desk Specialist • Roseville, CA, United States