Information Technology Support Specialist

Job Title : IT Support Specialist

Job Code : ITSS

Location : Grand Rapids, MI

Department : Operations

Reports to : Senior Manager of IT & Support

Type : Full-Time, Exempt

Overview

This is a great opportunity for individuals to demonstrate their technical expertise and continue to develop their skills within a rapidly expanding company. As an IT Support Specialist, you will provide technical support to end-users, troubleshooting hardware, software, and network issues, all while delivering outstanding customer service.

You will also support system setup and maintenance, respond to user inquiries, contribute to IT documentation, and participate in a variety of IT-related projects.

Key Responsibilities

• Provide Tier 1 technical support to end-users with a focus on excellent customer service - from initial logging of requests in our ITSM system Jira, through resolution or escalation.
• Follow established IT procedures and protocols.
• Assist with hardware deployment, setup, and moves.
• Support asset management efforts by tracking and maintaining IT equipment inventory.
• Contribute to the creation and maintenance of internal documentation and knowledge base articles.

Skills, Qualifications & Experience

Compensation & Hours