Vice President of Operations

Vice President of Operations

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Metropolis is seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operations managers while partnering with cross-functional leaders to scale and optimize the business.

Develop and execute regional strategies to drive growth, operational efficiency, and profitability

Identify new business opportunities and lead expansion initiatives within the region

Collaborate with executive leadership to align regional plans with corporate goals and vision

Define and monitor key performance indicators (KPIs) to drive continuous improvement

Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance

Lead technology adoption across locations to streamline operations and enhance customer experience

Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks

Ensure regional financial targets are met or exceeded

Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth

Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites

Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations

Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives

Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

Bachelor's degree in Business, Operations Management, Urban Planning, or a related field; MBA or advanced degree strongly preferred

10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role

Proven ability to drive revenue growth, manage P&L, and lead large operational teams

Deep understanding of parking industry regulations, customer experience best practices, and operational metrics

Excellent leadership, communication, and stakeholder management skills

Ability to travel frequently within the assigned region

Familiarity with parking technology platforms and data-driven decision making