Telecom Engineer

The selected candidate will be expected to lead / assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, he / she will lead / assist with the migration and administration of current Telephony Solution.

Must Haves-

§ MSTeams and MSTeams Telephony migration

§ Contact Center Solution (FIVE9, GLIA)

§ Proficient networking experience

§ Project Management.

§ OPTIONAL : AVAYA telephony.

TECHNICAL KNOWLEDGE AND SKILLS :

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaas experience
• 3 + years of proven technical lead and UCaas experience
• Proficiency in Five 9 support, Avaya & MSTeams Telephony, administration, migration
• 2 + years of proven experience with administering contact center services
• Adept and / or proficient in Networking.
• Proficient in Telecom operations, administration, and support.
• Working knowledge of Windows
• Strong communication and writing skills.
• Should be able to write reports using various reports generation tools and languages.
• Expert knowledge of Server patching (Window and Linux)
• Prior experience in the insurance industry is a plus.
• Five 9, Avaya, MSTeams certifications desirable

DELIVERABLES OR TASKS :

Lead / Assist with the migration of Avaya Telephony to MSTeams Telephony solution.