Job Description
Job Description
Job Description : Know the front desk position, train and oversee front desk staff. This is a year-round, full time position.
In charge of guest relations.
Expectations :
- Train front desk staff
- Assists in supervising and coordinating the daily activities of the front desk staff
- Ensures the arrival, departure and all other guest service interactions are conducted in a efficient, professional, and friendly manner
- Ensure all front desk staff is fulfilling their expectations
- Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of positivity
- Greet every guest who walks through the door
- Answer the phone and if necessary, forward to the proper extension or voicemail
- Take reservations for cabins, marina and rentals using computer applications
- Check in and out guests from their cabins- make sure all forms are signed and appropriately filed
- Ensure that the front desk and reception area is kept clean and organized
- Manage front desk records, filing and inventory
- Manage seasonal moorage contracts
- Helps to reduce and resolve guest service complaints by anticipating potential problems
- Follow up on guest complaints to make sure problem is fixed
- Check in and out rental equipment- make sure all forms are signed, filed into appropriate folder and payment / deposit is taken
- Take reservations for the dining room using Open table program
- Be responsible of the till and the money that resides within it
- Post charges to cabin accounts
- Sign for deliveries
- Pay vendors for weekly deliveries
- Communicate with other departments, main liaison between front desk, hskp and maint
- Make sure maintenance has taken the mail to and from the mailbox
- Make sure ALL rental items have been returned.
- Complete tasks that are asked of you by different departments (i.e., making signs, typing something up, researching a part, etc.).
- Track deposits, when to send requests out, keep track of Deposit Log and Cancellation log
- Make sure waitlists are being utilized, track cancellations and the waitlist
- Develop a communication plan for the front desk in the summer with the seasonal staff
- Take on projects as needed for marketing, advertising, website review from management
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