Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Carlsbad, California. In this Contract-to-permanent position, you will play a vital role in managing the collections process to ensure timely payments and maintain strong client relationships. The ideal candidate will have expertise in both commercial and consumer collections, along with a solid understanding of billing and credit processes.

Responsibilities :

• Oversee the collection of outstanding payments from both commercial and consumer accounts.
• Communicate effectively with clients to resolve payment discrepancies and ensure timely payments.
• Analyze account histories to identify and address overdue balances.
• Collaborate with internal teams to streamline billing and collections processes.
• Maintain accurate records of all collection activities in compliance with company policies.
• Utilize NetSuite to manage and track collection efforts.
• Implement strategies to minimize delinquent accounts and improve payment rates.
• Provide detailed reports on collection metrics to management.
• Address customer inquiries related to billing and payments promptly and professionally.
• Develop and maintain positive relationships with clients to support long-term business partnerships.
• Proven experience in commercial and consumer collections.
• Strong knowledge of credit and billing processes.
• Proficiency in using NetSuite for financial tracking and collections.
• Excellent communication and negotiation skills.
• Ability to analyze financial data and identify payment patterns.
• Detail-oriented with strong organizational skills.
• Familiarity with collection laws and regulations.
• Ability to work independently and as part of a team in a fast-paced environment.