Internal Communications Manager

Job Description

Job Description

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU'LL DO

As Thyme Care's Internal Communications Manager, you will operate at the intersection of corporate communications, executive strategy, and people team initiatives. Reporting to the Head of Communications, you'll ensure internal messaging is consistent, timely, and aligned across all levels of the organization—from executive priorities to the employee experience.

We're looking for a strong writer and communicator who can fluently tailor messaging for executive, corporate, and Care Team audiences. You thrive as an independent contributor who's comfortable with ambiguity, energized by collaboration, and motivated by impact. You see communications as a strategic lever for connection and clarity—bringing focus to what matters most as Thyme Care grows.

You'll play a key role in shaping how working at Thyme Care is experienced and understood through clear, intentional communication at every stage of the employee journey. This includes optimizing systems, strengthening transparency, and helping every team member understand how we're progressing toward our goals.

In this role, you will :

• Serve as a strategic communications partner to executives and senior leaders, translating priorities into clear, actionable messaging that aligns teams and reinforces company strategy.
• Develop and reinforce company narratives that connect business strategy, culture, and employee experience, ensuring that what we communicate internally reflects how we show up externally.
• Lead communications for key company moments, including executive briefings, quarterly meetings, and all-hands—driving everything from narrative development to prep and follow-up.
• Drive change communications across company-defining milestones and day-to-day moments of change—from strategic shifts and executive updates to People, IT, and Operations initiatives. You'll help leaders think beyond the message to the impact, designing communication strategies that not only inform but influence behavior and build alignment.
• Audit and optimize communication systems to create living frameworks that evolve with the company. You'll assess how, where, and when we communicate; establish standards and best practices; and build sustainable rhythms that move us from reactive to proactive.
• Identify and lead our knowledge hub strategy, evaluating and migrating to a centralized intranet or platform that makes information easy to find, share, and use. You'll quarterback the process end-to-end and set clear expectations for functional partners to ensure content is accurate, current, and widely adopted.
• Collaborate cross-functionally, partnering with People, Operations, and External Comms to ensure every message—big or small—reflects Thyme Care's mission, values, and priorities.

WHAT YOU'VE DONE

Nice-to-have qualifications :

WHAT LEADS TO SUCCESS

Fluency across audiences : You can seamlessly adapt your voice for executives, care teams, and corporate functions—ensuring clarity, alignment, and impact across all levels.

Comfortable with ambiguity : You thrive in a dynamic, scaling environment where priorities shift quickly, and you use good judgment to make decisions independently.

Executive presence : You have the confidence and discretion to work directly with senior leaders, offering guidance, shaping narratives, and influencing outcomes.

Builder's mindset : You bring energy from creating new systems and standards, not just maintaining them. You know how to design infrastructure that scales across a 700+ person (and growing) organization. You are able to balance multiple workstreams with precision and calm.

Feedback-driven growth : You actively seek input, refine your approach, and model a growth mindset—setting the tone for continuous improvement.

Attention to detail and project mastery : You are meticulous in execution, ensuring accuracy, consistency, and polish in every deliverable. You excel at orchestrating complex, high-stakes projects with precision and foresight.

OUR VALUES

At Thyme Care, our core values guide us in everything we do : Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $125,000 - $140,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.