Customer Solutions Program Manager (Texas)

Artistree-DFW Airport The Customer Solutions Program Manager (officially titled Business Program Specialist) is responsible for maintaining Enterprise project plans including updates, follow-through, and completion of enterprise projects. This role will partner with the entire Artistree organization, ensuring that the scope of work to be performed for each enterprise project is appropriate, coordinated, and in sync with total enterprise strategic objectives. This position will translate business requirements into designs to facilitate enterprise project results & analytics. The Business Program Specialist will help the Business Program Manager develop processes, tools, and resources to align with Artistree's strategic and financial goals. This Team Member provides excellent service and support to ensure client satisfaction, which leads to long-term accounts, and serves as a liaison between the client and other internal departments to expedite any assistance that may be needed. This position will assist managing multiple enterprise applications and system integrations projects that have a direct impact on Artistree's revenue and growth. This team member will assist with project planning and execution for the entire life cycle of project. They will assist in gathering customer requirements and defining their vision with engineering. They will assist in developing processes, tools and resources to align to our strategic and financial goals.

Major Activities

• Manage the day-to-day operations of programs, coordinating tasks, and delegating responsibilities.
• Track program performance against established metrics, analyzing data, and reporting on progress to stakeholders.
• Support the day-to-day operations and processes related to program execution, including maintaining program documentation and coordinating meetings.
• Assist maintaining project plans by reviewing design, specifications, and plan, scheduling changes, and recommending actions.
• Assist Business Program Manager to deliver projects related to technology within their backend systems like order management, merchandising, inventory, logistics, manufacturing execution system, transportation management, supply chain order visibility, etc.
• Assist maintaining Capital Plan for Artistree.
• Build and maintain positive relationships with clients and understanding their needs, facilitating communication among various internal teams and external partners.
• Use established project management methodologies / tools to successfully manage complex scopes of work. Perform financial management of the project : budgeting & forecasting, cost-benefit analysis etc.
• Evaluate, document, and improve process flow to achieve greater efficiencies in manufacturing operations and document process steps to improve operator performance and training.
• Assist in identifying and implementing continuous improvement initiatives within program management processes.
• Partner with product and technology teams to define requirements for systems capabilities that improve the order fulfillment experience and scale processes to support highly seasonal volume fluctuation.
• Develop forecasts, cost models, and capacity plans, dissect customer feedback to drive decision making, measure performance of the manufacturing network, and identify the opportunities to drive improvement.
• Assist supply chain team to manage capacity and inventory availability to support the forecast provided by enterprise accounts. Help with prioritizing order needs as they arrive to ensure on-time deliveries meet or exceeding enterprise account expectations and help with the growth strategy.

Other duties as assigned

Minimum Education

Minimum Special Certifications or technical skills

Minimum Type of experience the job requires

Other

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).