Senior Manager, Business Process Management

Link Logistics Real Estate ("Link") is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes.

The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation.

Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.

We believegood business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm.

ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion.

Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees.

Just as we give our customers space to grow, we give our people space to grow-and thrive.

The Business Process Management Team sits within the Business Transformation Office (BTO). The BTO is comprised of 2 pillars : Program / Project Management Office and the Enablement and Optimization hub consisting of the Change Management, Product Enablement, Business Process Management and Transformation Management.

The Senior Manager of Business Process Management will support the Link business by analyzing current operational processes, identifying improvements that result in greater operational efficiencies, and implementing improved processes that lend to greater employee and customer satisfaction, while reducing costs or cycle times of current execution.

The primary responsibility will be to ensure that critical business operations projects are well planned, coordinated cross-departmentally, and delivered on time.

This is an individual contributor role, with potential to grow into a people manager role, that reports to the Vice President, Enablement & Optimization.

The Senior Manager of Business Process Management will play a key role in driving operational excellence through effective project management, business process creation, and execution.

You will be responsible for developing, implementing, and managing project plans, while working with the rest of the Enablement & Optimization Hub team to maintain comprehensive documentation of process changes.

In addition to supporting business operations projects, the Senior Manager of Business Process Management, in partnership with project, transformation & change management peers, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization.

Additionally, the Senior Manager of Business Process Management will lead business process definition on technology programs as required.

RESPONSIBILITIES :

Business Process Leadership

Lead business process projects including the end-to end project design and implementation for critical business process initiatives, ensuring timely delivery.

Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables.

Lead the identification and implementation of continuous improvement opportunities leveraging process and project management tools.

Develop the requisite level of understanding of Link's organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.

Process Execution

Identify, create, and participate in the implementation of business process improvement strategies aligned with the Link's goals and objectives

Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations

Spearhead the optimization of business processes to enhance operational efficiency and effectiveness

Collaborate cross-departmentally to analyze current processes, identify pain points, and implement sustainable solutions for process improvement, with an understanding that implementation will be iterative.

Monitor, evaluate, and report on process performance, making data-driven recommendations for future optimization.

Mitigate risks associated with process changes and compliance with industry regulations and standards

Evaluate and implement relevant technologies and tools to streamline and automate processes

Other duties as assigned

Documentation Management

Adhere to the defined process documentation standards, including process governance and version control protocols

Write clear, concise process documentation that can be easily understood and accessed by Link business departments

Collaborate with the rest of the Enablement & Optimization Hub team to ensure that all processes are well-documented, standardized, and easily accessible to relevant stakeholders.

QUALIFICATIONS :

5+ years of experience leading process improvement, business transformation or other related initiatives

Process Certifications : Lean, Six Sigma Green Belt or greater certification

Bachelor's degree; MBA or other related advanced degree preferred

3+ years demonstrated experience in internal operational project and change management

Extensive experience using project and process management tools, such as Workfront, Jira, Confluence, Lucid Chart

Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector

Embraces diverse people, thinking and styles

Domestic travel may be required up to 20%

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to : veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected] .