Assistant Store Manager

Assistant Store Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern worldshifting it from a traditional gift to a personal choice rooted in self-expression.

Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea : fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourselfyour style, your life, your everyday.

Mejuri meets customers where they areonline, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role :

It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.

As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.

You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI's, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.

Sales :

• Support the development of store business strategies, as defined by the Store and District Manager
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data taking action to improve sales performance
• Establish and implement changes to improve product performance where possible
• Improve sales performance of the team through feedback, coaching and training
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers, communicating them to HQ
• Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
• Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
• Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story.
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
• Promptly respond to and escalate any customer complaints.

Leadership :

Operations :

What You'll Bring To The Team :

Benefits at Mejuri :

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible thingstogether.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.

Our values are :

RAISE THE BAR | Stay Curious, Share / Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal Ego

Accommodation / Accessibility :

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you