Operations Business Analyst

Operations Analyst

As an employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing successtake the lead in shaping your career development, goals and future!

We're looking for an Operations Analyst to join our growing Consumer Financing team! If you're someone who thrives on improving processes, enjoys cross-functional collaboration, and loves diving into data to solve problemsthis could be a great fit. The analyst should also be prepared to expand their duties to meet shifting priorities within the organization.

What You'll Do :

• Assist in creating and updating our Operations Manual.
• Understand the details of our consumer financing products and be an additional reference.
• Research tasks may include loan program issues, customer issues, sales experience issues. You will need to be able to share insights and recommendations from your research.
• Use lucid chart or some other workflow tool to document consumer financing customer experience flows.
• Evaluate our processes for consumer finance and identify opportunities for improvement.
• Track and report outages from third-party vendors.
• Stay on top of changes in consumer financing and share updates.
• Build strong working relationships with Product, Engineering, and Customer Support teams.
• Use data-driven information when issues come up to support findings and recommendation.

Growth Opportunities :

What We're Looking For :

Preferred Qualifications :

Working Conditions :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf) Official description on file with Talent.