Customer Onboarding Manager

Customer Onboarding Manager

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality, and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You'll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers. As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set customers up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

How You Will Spend Your Time :

• Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs.
• Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.
• Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture
• Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks.
• Partner closely with Customer Success Managers to ensure a seamless handoff postonboarding, providing context and insights to maintain customer momentum.
• Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.

About You :

More Than A Job :

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

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