Service Desk Technician

A company is looking for a Service Desk Technician to join their team.

Key Responsibilities

Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions

Provides timely resolution of problems or escalates on behalf of the customer and ensures their satisfaction

Supports and maintains effective relationships with users while documenting and implementing standard operating procedures

Required Qualifications

Associates degree preferred, or technical training

1-2 years related experience

Working knowledge of Windows operating systems and networks is required

Experience with multi-platform Windows O / S required

Active Directory and Exchange experience preferred