Facility Manager

Facility Manager

Job Responsibilities :

• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA's)
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable) : Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
• Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly familiar with the management contract and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Provide escort services to badged and unbadged vendors
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal / external workflow for all facilities cases to ensure consistent quality of service and work product

Key Competencies :

Important Education :

Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration preferred. 5-7 years Facilities Management experience in lieu of degree.

Important Experience :

A minimum of 5-7 years of commercial high-rise, campus environment, and / or property portfolio management experience required

Experience in leasing, construction, engineering and all facets of property operation and building management preferred

Experience with critical system environments desired

Experience in the development and implementation of programs to drive out cost inefficiencies preferred

CMMS / Work Order Management experience preferred

Additional Eligibility Qualifications :

Ability to read and understand construction specifications and blueprints

Proficient in understanding management agreements and contract language

Excellent computer and systems knowledge : Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)

Strong discipline of financial management including financial tracking, budgeting and forecasting

Knowledge of Financial Systems (Yardi a plus)

Skilled in Building Management Systems maintenance and monitoring

Work Environment :

This job is fully remote and requires management of facilities and facility related projects to interact over phone, email and online systems to complete responsibilities associated. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provides eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is : $ 83,009.30 - $97,658.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.