HR Project Manager (Talent Matters, Learning & Development)

HR Project Manager

As the HR Project Manager on the Talent Matters team, you help deliver initiatives that advance Citizens' HR transformation journey. This position is ideal for the individual who thrives in dynamic environments and is passionate about reimagining how HR delivers value across the organization. You will manage high-impact projects that modernize and optimize HR processes, systems, and experiences. From planning and execution to stakeholder engagement and performance tracking, you ensure initiatives are delivered with precision and aligned to transformation goals. To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Key Responsibilities

• Project Leadership : Manage end-to-end Talent Matters project delivery and timelines. Monitor progress, identify risks, and ensure alignment with strategic goals.
• Develop and manage project plans, timelines, and deliverables for adoption campaigns, ongoing sustainment, and measuring progress / scorecard. Monitor and provide routine program status and adoption KPIs.
• Guide storytelling to executive leadership through progress updates and roadmap visibility.
• HR Transformation & Process Optimization : Lead efforts to identify inefficiencies, recommend improvements, and implement best practices that enhance HR service delivery.
• Adoption & Sustainability : Support colleague engagement with skills, profiles, gigs, and mentoring opportunities. Partner with the Change Lead to design and execute interventions that embed new ways of working. Activate Gig Champions to create an expert community as an extension the CTM team to deploy local tactics. Collaborate with HRDPs, DCs, BPs, business leaders to champion adoption and deepen engagement. Develop and deliver leader enablement resources (playbooks, toolkits, talking points).
• Continuous Improvement : Conduct discovery, identify adoption challenges and design solutions (process, communications, integrations). Capture lessons learned from adoption campaigns and apply them to future cycles.
• Data-Driven Decision Making : Conduct analysis on project performance.

Critical Skills

Experience & Attributes

Hours and Work Schedule

Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.