ACH Administrator

Job Description

Job Description

Amalgamated Bank is seeking an ACH Administrator to perform all functions as it relates to the Bank’s ACH operations. This role will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the Electronic Banking department, vendors, and other pertinent Bank departments.

By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions :

• Download and process ACH Pension, payroll files utilizing various approved secure transmission programs while maintaining all levels of security for both the Bank and clients; schedule files to appropriate sending point utilizing various Bank approved software and complying with Federal Reserve and FIS ACH deadlines
• Enforces all Bank ACH security and operating procedures, reporting all violations to ACH Manager
• Research and resolve customer discrepancies and adjustment requests; modify incoming and outgoing files as per client’s request for deletions and reversals while maintaining all contractual and security procedures; contact and notify clients using appropriate electronic means regarding unprocessed and rejected items to insure proper update and maintenance of all payroll / pension participant records
• Follow-up with relationship managers and clients to resolve ACH origination funding issues
• Process holds, customer notes and special instructions, resolve errors and track, archive supporting documents
• Assist with ACH reporting requirements
• Review and research unposted / unprocessed item reports and take appropriate actions to correct / return items as necessary
• Receive, research and process customer’s requests to stop automatic debits, blocking accounts using applicable systems
• Research and process all reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing
• Prepare communication / reporting for originations / exceptions and reclamations items for affected parties to notify of status and resolution
• Communicate with customers and branch to resolve problems; follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
• Cover wire transfer related tasks
• Monitor internet banking email and handle customer inquiries and support and enrollment
• Control and maintain all activity records, enforce departmental controls, and audit and security policies
• Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely
• Prepare reconciliations and settlements for origination activity, exceptions handling etc
• Maintain, backup and archive files for all processed items. Prepare electronic and document files for offsite storage keeping appropriate records noting retention period
• Maintain pre-authorized EFT files and prepare tickets, letters, and memos, as required
• Act as backup for all EBD functions
• Cross-train in all existing and future EBD functions
• Perform various related clerical duties as directed by manager

Knowledge, Skills and Experience Requirements :

Our job titles may span more than one career level. The starting base salary for this role is between $48,000.00 – $55,000.00. The actual base pay is dependent upon many factors, such as : training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Hybrid Work Model

Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.

Search Firm Representatives- Please Read Carefully

Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.