Member Service Representative
Courthouse FitnessSalem, OR, US- Full-time
- Part-time
Member Service Representative
Are you a detail-oriented individual that enjoys working with the Salem Keizer Community? Do you have customer service experience either digitally or in person?
Job Title : Member Service Representative
Job Type : Full-Time / Part-Time
Reports To : Member Service Manager
About Us : Courthouse Club Fitness is a vibrant and community-focused fitness organization committed to helping individuals of all fitness levels connect with the best programs to meet their health and wellness goals. We offer a wide range of group fitness classes and activities designed to inspire, motivate, and empower our members. Courthouse Club Fitness is dedicated to fostering an inclusive, supportive environment that encourages lasting fitness journeys through connection, support, and fun. Living a healthy lifestyle can be difficult, but we make it simple and fun!
Position Overview :
We are seeking a customer service minded individual who is responsible for assisting the Member Service team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community through digital avenues. If you have experience working with customers, including via phone and email, this position will highlight those skills as you address unique member scenarios and process changes on accounts. Member Service Representatives support and guide our current members by effectively assessing a problem or question, troubleshooting, and then communicating a resolution or next steps. It is our biggest priority to provide accurate and clear information for a consistent experience for all members. In this role, you'll play a key part in fostering a welcoming environment, being a liaison of communication and connection, and being an integral part of someone's journey.
Key Responsibilities :
- Promote the culture, values, and mission of Courthouse Club Fitness
- Facilitate member questions and change requests via phone, email, and online chat
- Collaborate as a team to resolve complex and unique issues, which are often isolated and first-case
- Having a positive mindset with the intention of resolving every member situation successfully and completely
- Employ a policy-forward approach while remaining empathetic
- Work in and become efficient in multiple software platforms
- Promote self-sufficiency by guiding members to utilize Courthouse resources
Qualifications :
Preferred Qualities :
Information :
Courthouse Club Hours
Department Hours
Monday - Friday 9 : 00am - 6 : 00pm | Saturday - Sunday Closed
Possible Shift Hours (may vary) :
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