Implementation Manager

Implementation Manager

You have a minimum of five years of experience in a customer-facing role, preferably within a technology company, and are seeking your next career opportunity. This is the team for you! As an Implementation Manager within the InstaMed team at JPMorganChase, you will be required to maintain strong working relationships with other personnel in Sales, Contracting, Product Management and Technical Operations by managing end-to-end implementation projects for new and existing clients in an effective and expedient manner to ensure quality implementations for InstaMed's customers. You will be responsible for implementing InstaMed's solutions, directly or indirectly, with healthcare providers. You will also serve as a subject matter expert on InstaMed solutions, providing technical and consultative guidance to internal and external stakeholders to ensure optimal performance and functionality.

The ideal candidate will have at least five years of client facing experience delivering technology solutions within the healthcare or payments industry. InstaMed, a JPMorganChase company, is a fast-paced healthcare technology company that powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.

Job Responsibilities :

• Manage end-to-end implementation projects for new and existing clients in an effective and expedient manner to ensure quality implementations for InstaMed's customers.
• Serve as a subject matter expert on InstaMed solutions, providing technical and consultative guidance to internal and external stakeholders to ensure optimal performance and functionality based on the customer's specific business needs.
• Analyze and resolve technical issues through collaboration with internal teams, ensuring high levels of client satisfaction.
• Conduct thorough assessment of customer requirements, utilize project checklists and project plans, and perform data integrity analysis throughout project lifecycle.
• Monitor implementation activities and effectively manage customer expectations through communication and planning to ensure a positive customer experience and full utilization of the InstaMed solutions.
• Complete account setup and deliver end user training for full suite of InstaMed solutions per best practice.
• Manage escalations to quickly address concerns that come up during Implementation.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans.