Rider Care Representative

Rider Care Representative

Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it's marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!

A great place to start is as a Rider Care Representative. You'll provide riders with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle. You'll also develop a deep understanding of our whole business by working cross functionally with other teams, setting you up for a long lasting, successful career with us.

How You'll Make a Difference

• Deliver concierge-level service to our riders and retailers via phone, chat, and email
• Provide personalized pre-sale advice by carefully assessing the rider's needs
• Drive consultative selling to successfully build long term relationships with riders
• Convert inquiries into sales and guide riders through the purchase journey
• Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end
• Resolve technical issues through troubleshooting and diagnostic faultfinding
• Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company

What You Need to Win

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Benefits

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include :

For additional information on benefits and perks, please visit : https : / / benefits.specialized.com

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!