General Manager

TITLE : General Manager, Argot Chicago

REPORTS TO : Managing Partners

TYPE : Full-Time, Exempt

POSITION SUMMARY : The General Manager of Argot directs and oversees all operations in accordance with standardized policies to ensure restaurant and retail run smoothly on a daily basis, best practices are in place to drive revenue and profitability, and acts as the leader to drive the culture and morale of the team.

DIRECT REPORTS : All FOH Managers

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following and may change or be adjusted at any time :

• Works with the Leadership team in setting the direction of the business in day to day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business
• Manages FOH schedule
• Handles all FOH staffing responsibilities in partnership with the HR team
• Responsible for timely and accurate payroll for all employees on a weekly basis
• Shares all repair and maintenance responsibilities for the restaurant with the Executive Chef, coordinating with the Managing Partners for approval on spending.
• Manages purchasing of direct operating expenses in accordance with needs of the business and budget
• Active management of private events activities (up to, but not limited to, contract creation, calendar management, guest communications, guest walk-throughs, etc)
• Works directly with Executive Chef in order to promote a strong and unified leadership dynamic breaking barriers of separation between FOH and BOH
• Responsible for conducting regular meetings with all FOH managers to update them on financials, service, new procedures, and improvements
• Responsible for holding pre-shift meetings or have another manager holding these in your absence
• Oversees organization, efficiency, and policies pertaining to service in the dining room
• Balances admin responsibilities with service responsibilities
• Enhances and strengthens guest relationships, established and new
• Promotes cooperative effort, a team spirit, good morale and positive culture among employees
• Resolves complaints from guests, always making sure we follow up with them when needed
• Ensures the entire space looks, smells, and feels up to standard
• Participates in standardized policy training (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Develops and enforces all SOPs to ensure efficient, consistent day-to-day operations
• Helps with duties of other employees (i.e. server, food runner, etc.) when necessary
• Adheres to all company safety and sanitation policies and procedures
• Performs other work related duties as assigned

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Minimum 5-7 years working in a high-touch restaurant environment
• Restaurant Management Certification or college degree preferred
• Previous management experience required
• Experience with operations management, team management, and team development
• Proficient in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Workspaces, and business costing analysis
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Food Protection Certificate
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to handle stress under pressure
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours / days as business dictates
• Ability to stand for up to 8-10 hours a day

Argot aprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.