Customer Success Manager

Job Description

Customer Success Manager – Kaar Tech

Location : North America - Chicago

Department : Customer Success

Reports To : Vice President, North America

About Kaar Tech

Kaar Tech is a global technology consulting firm specializing in SAP, Salesforce, Liferay, Azure Copilot, and Emarsys implementations. We enable organizations—particularly in Healthcare, Life Sciences, EC&O, and Public Sector —to drive digital transformation and realize measurable business outcomes. Our success is powered by our people, innovation, and commitment to delivering customer value through every engagement.

Role Overview

As a Customer Success Manager (CSM) at Kaar Tech, you will serve as the strategic partner and trusted advisor to our customers, ensuring they achieve maximum value from their technology investments. You will work closely with clients to understand their goals, translate business objectives into actionable roadmaps, and align Kaar Tech’s services, solutions, and delivery teams to ensure success.

This role requires both strategic account management and operational execution —balancing proactive customer engagement with internal coordination across delivery, sales, and product teams.

Key Responsibilities

• Build strong, trusted relationships with key customer stakeholders and serve as the primary point of contact for all post-sales engagement.
• Develop a deep understanding of each customer’s business objectives, KPIs, and technology landscape to drive value realization.
• Translate client goals into actionable plans, including Statements of Work (SOWs) for enhancements, optimizations, or new initiatives.
• Monitor customer satisfaction, project health, and account growth opportunities; own and execute quarterly business reviews (QBRs).
• Partner with Delivery and Solution teams to ensure successful project outcomes, managing risk and ensuring proactive communication.
• Collaborate with Sales and Marketing to identify upsell / cross-sell opportunities and support renewal strategy.
• Advocate for customers internally—ensuring their needs shape our delivery models, methodologies, and service offerings.
• Leverage customer feedback to drive continuous improvement across Kaar Tech’s delivery and engagement frameworks.

Qualifications

What We Offer