IT Field Technician

IT Field Technician - Wendy’s | HAZA Foods

Who We Are

Families come in all shapes and sizes, and the Wendy’s family is no exception! At Wendy’s, powered by HAZA Foods, we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy’s franchise operators in the U.S., we are committed to quality, opportunity, and success-both in our restaurants and for our people.

What You'll Do

As an IT Field Technician, you will provide critical onsite support for our office and restaurant teams across multiple QSR (Quick Service Restaurant) locations. Your role will involve troubleshooting and resolving software, hardware, and networking issues, along with supporting Point-of-Sale (POS) systems. You’ll ensure uptime and system performance while delivering outstanding customer service.

Key Responsibilities

• Provide technical support for software, hardware, and network-related issues at various restaurant and office locations
• Troubleshoot and resolve POS system issues (experience with Aloha POS preferred)
• Maintain and repair restaurant IT infrastructure including terminals, printers, routers, switches, etc.
• Deliver outstanding customer service to restaurant-level staff and leadership
• Collaborate with internal IT teams to escalate and resolve complex issues
• Maintain documentation for site visits, incidents, and resolutions
• Support end-users remotely when needed

What We’re Looking For

Additional Requirements

What You’ll Get in Return

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IF Applicable Pay Transparency Range :