Customer Care Specialist / Receptionist - Jaguar Land Rover South Dade

Job Description

Job Description

Customer Care Specialist / Receptionist - Jaguar Land Rover South Dade

US-FL-Palmetto Bay

Job ID : 2025-2144

Type : Part-Time

# of Openings : 1

Category : Customer Service / Support

Jaguar Land Rover South Dade

Overview

Our Jaguar Land Rover South Dade dealership is hiring for a part-time Customer Care Specialist to join our team! This team member must be available to flexible to work weekends and holidays, if needed.

This position requires a highly adaptable individual to be able to point customers to the correct information / individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide product information (brochures) for customers when requested
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area
• Complies with company’s policies and procedures
• Other duties as assigned

Qualifications

Education :   High School Graduate or General Education Degree (GED) : Required

Experience : One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills :   This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements :

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.

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