Connected Customer Supervisor

Connected Customer Supervisor

Purpose : The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

Minimum Eligibility Requirements :

Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience

High school diploma and / or GED

Minimum of (2) years of computer experience in a work environment

Essential Job Functions :

Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store

Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)

Lead inventory management and accuracy throughout the store

Process customer refunds and exchanges according to established guidelines

Oversee signage updates and price changes for store SKUs

Assist customers with product selection and answer product related questions

Partner with management to determine which products need SKUs, price changes and need to be returned

Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system

Review shipping and receiving documents for accuracy

Audit reports including inventory control, return of sale, and void reports

Monitor incoming and outgoing trucks logs

Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager

Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station

Return products to the correct in store location after customer merchandise returns

Clean and stock products according to Floor & Decor's standards

Point of contact for e-commerce team members to contact regarding inventory availability in the store

Responsible for supervising inventory movement within the store

Available to open and / or close store in an effective manner

This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.

Benefits offered :

401k

Bonus opportunities at every level

On the job training

Opportunity for advancement

Flexible hours to fit around your schedule

Programs that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans

Paid vacation and sick time

Paid holidays plus a personal holiday

Paid Volunteer Time Off that starts on Day 1

Work-life balance, including :

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to any legally protected status outlined above.