Sr Operations Manager

Sr Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs / OKRs to measure progress and manage executive updates.

Key Responsibilities

Operating Cadence

• Define and execute the operational cadence across the Catalyst Leadership team
• Support Quarterly Business Review process, both internal for Catalyst team and cross functionally with key stakeholders
• Support planning process, aligning with finance on hiring plans and partnering with engineering team on product roadmap

Executive Updates

Cross-Functional Alignment

Analytics and Insights

Strategic Initiatives

Qualifications

To be successful in this role you have :

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $137,500-$189,000, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.