Call Center Representative

Job Description

Job Description

Job Title : Call Center Representative

Start Date : November 17, 2025

Employment Type : 6-month contract (with strong potential for extension and eventual permanent conversion)

Schedule : Monday–Friday, must be available for any shift between 7 : 00 AM and 7 : 00 PM

About the Role

Patient Access Representatives to join our call center team in Beverly Hills, CA. You’ll be the first point of contact for patients across multiple primary care offices in Southern California, handling high-volume inbound calls and supporting scheduling, insurance verification, and patient communications.

This is a fully on-site role during training (typically 2–3 months), after which remote work may be available based on performance.

Responsibilities

• Handle 50+ calls per day in a fast-paced call center environment
• Schedule and reschedule appointments for multiple physicians
• Triage patient needs and provide directions or parking instructions
• Notify clinics of late arrivals and assist with referrals and follow-up care
• Verify insurance coverage and assist with basic Excel workbook tasks

Must-Have Qualifications

Preferred Qualifications

Apply today to join a mission-driven team at Cedars-Sinai and make a meaningful impact in patient care.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.