Supervisor - Operations

Job Title

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Essential Functions :

Lead, manage, educate and develop company employees focusing on retention and growth

Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

Actively monitor, record and educate employees regarding unsafe acts / conditions correcting immediately using corrective action as needed

Provide feedback and follow-up with all impacted employees

Plan daily manpower needs and set schedules to ensure customers freight is delivered and picked-up timely and damage free

Communicate job assignments coordinating with all employees ensuring direction is clear and concise

Monitor service freight and ensure cut time compliance

Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

Assist customers with rate quotes, claim information and setting appointments

Monitor actual performance data and gather information for reporting

Build relationships and positive communications with all business partners to ensure customers and companys service standards are met

Identify freight moving at incorrect weight and classification

Ensure all OS&D is identified and processed properly

Perform administrative functions as required

Comply with all applicable laws / regulations, as well as company policies / procedures

Perform other duties as required