Technology and Operations - Data Analyst III

Data Analyst - ServiceNow Configuration & Asset Management

Data Analyst 2 - 5 months 3 days per week. Generally Eastern Time working hours, with some early starts for European calls. US Atlanta based (hybrid).

Brief

Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.

Extract data from a range of systems and spreadsheets. Map the data into appropriate templates, developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.

Conduct additional independent research where necessary, with a specific focus on equipment model data.

Support the mapping of CMDB data to other ServiceNow data elements and organisational structures

Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.

Provide occasional data analysis support to other workstreams.

Essential :

Delivery focused data analyst

Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems.

Excellent stakeholder management

Clear communicator

Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems.

Experience of managing complex system data updates and understanding of associated challenges.

Knowledge of CMDB, APM and asset management databases and relevant challenges.

Ability to run queries and make updates on large data sets.

Ideal :

ServiceNow certified BA

Understanding of ITIL and ITSM processes.

Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organisation.

Understanding of broadcast and media technology.

Experience of managing technical asset audits.