Specialist, Sales Operations

Job Description

Job Description

Please Note :

To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.

Advancing the World's Technology Together

Our technology solutions power the tools you use every day including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.

What You'll Do

Sales Operations Specialist will support sales managers on various accounts, communicate with customers and internal teams to answer questions and resolve issues. Track and manage orders, verify pricing, work with HQ Sales team to arrange deliveries. Monitor accounts receivable, process RMA's, sample requests and create invoices for certain accounts as needed.

You will learn S.LSI business and working in a sales organization for support.

Location : Daily onsite presence in San Jose HQ location in alignment with our Flexible Work policy with an average of 1-5% travel per year.

Reports to : S.LSI Sales Administration, S&M - Sales Operations

Job ID :

• Provide operational support to local sales managers, sales representatives, HQ personnel, and customers by responding to inquiries and resolving sales-related issues in a timely and professional manner.
• Collaborate closely with internal stakeholders and customer operations teams to assess the impact of scheduling issues, recommend mitigation strategies, and align on viable alternative solutions.
• Track and manage all open orders—including expedited requests—by verifying pricing, coordinating with HQ to ensure inventory availability, and monitoring shipment and billing progress.
• Process daily Sales Orders (SO) and Delivery Orders (DO) based on customer Purchase Orders (PO), and continuously track billing status to ensure accurate revenue recognition.
• Assist in month-end closing activities to maximize recognized revenue and ensure monthly sales targets are achieved.
• Manage customer Purchase Orders and generate sales reports as needed; maintain accurate and up-to-date documentation for cross-functional teams.
• Set up new customer accounts by collecting required documentation, and maintain accurate account information including shipping addresses, Incoterms, and other relevant data.
• Monitor customer credit limits and accounts receivable; resolve credit issues in coordination with customers and Samsung's corporate credit team.
• Process Return Merchandise Authorization (RMA) requests and execute necessary sales billing adjustments.
• Develop and update operations manuals and share best practices within the Sales Operations team to ensure process consistency.
• Provide back-up support for teammates during PTO, weekends, or holidays on an as-needed basis.
• Perform other duties and responsibilities as assigned by management.

What You Bring

#LI-MD1

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role's function and location, as well as the individual's knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical / Dental / Vision / 401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away You'll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.

Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you'll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. That's why we facilitate a flexible environment so you can find the right balance for you.

Hourly Base Pay Rate

$32.15—$40.92 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Applicant AI Use Policy

At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we prohibit the use of generative AI tools to misrepresent a candidate's true skills and qualifications. Permitted uses are limited to basic preparation, grammar, and research, but all submitted content and interview responses must reflect the candidate's genuine abilities and experience. Violation of this policy may result in immediate disqualification from the hiring process.

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