SW / App / Cloud Tech Support Manager

SW / App / Cloud Tech Support Manager (Accenture LLP; Chicago, IL) : Accenture LLP has multiple openings for the position of SW / App / Cloud Tech Support Manager in Chicago, IL, and the job duties are as follows :

• Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
• Drive incident, issue and outage management, investigation, and restoration.
• Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
• Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
• Operate IT production services according to Service Level Agreements (SLAs).
• Provide operational support, ensuring production systems and devices are online and available.
• Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
• Act independently to determine methods and procedures on new assignments.
• Make decisions that impact the team through regular consultation with senior management.
• Adhere to strategic direction set by senior management.

BASIC QUALIFICATIONS :

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 5 years of experience in each of the following :

Must have 3 years of experience in each of the following :

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the 'APPLY' button.

Pursuant to the Illinois Pay Transparency law, the offered wage for this role is $133,182.00 per year and information on benefits offered is here.

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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