Talent.com
No longer accepting applications
Loan Advisor

Loan Advisor

DriveTimeMesa, AZ, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.

  • Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
  • Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
  • Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
  • Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
  • Contact, or attempt contact with, customers who are delinquent.
  • Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers.
  • Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected.
  • Utilize computer systems to handle skip tracing.
  • Maintain positive working relationships with the Loan Servicing team .

Knowledge, Skills and Abilities (The Good Stuff)

  • Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
  • Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc.
  • Must practice strict discretion when dealing with sensitive customer and account information.
  • Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them.
  • Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy.
  • Must meet monthly Collection, Call Time, and Quality Assurance Goals.
  • Requirements (What You Need to Get the Job Done)

  • High School Diploma or GED
  • 2+ years of experience in collections, financial services, and / or phone-based sales, customer service or customer relations
  • Contact center experience in the financial services industry preferred
  • Ability to pass a drug test and background chec k.
  • So What About the Perks? Perks matter

  • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
  • Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
  • We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
  • Paid Time Off. Not just lip service : we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
  • Anything Else? Absolutely.

    DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

    Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

    And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

    Create a job alert for this search

    Loan Advisor • Mesa, AZ, United States

    Related jobs
    • Promoted
    Sr Loan Operations Administrator

    Sr Loan Operations Administrator

    Western Alliance BancorporationPhoenix, AZ, US
    Full-time
    Sr Loan Operations Administrator.As a Senior Loan Operations Administrator you'll be responsible for completing duties involved with closing and disbursing loans for a variety of loan products offe...Show moreLast updated: 30+ days ago
    Mortgage Loan Officer

    Mortgage Loan Officer

    Client Direct MortgagePhoenix, AZ, US
    Full-time
    Quick Apply
    The Best RevShare & only Company Commission Cap Lender in the Industry "Take your hand out of my pocket” is the ideology that lenders for decades have continuously gauged commission from ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Loan Processor

    Senior Loan Processor

    CrossCountry MortgageMesa, AZ, US
    Full-time
    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.Our ...Show moreLast updated: 1 day ago
    • Promoted
    Mortgage Loan Officer

    Mortgage Loan Officer

    PNCPhoenix, AZ, United States
    Full-time
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 13 days ago
    • Promoted
    Loan Sales Specialist - Arcadia

    Loan Sales Specialist - Arcadia

    OneMain FinancialParadise Valley, AZ, United States
    Full-time
    At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members ...Show moreLast updated: 6 days ago
    Loan Originator

    Loan Originator

    Mission LoansPhoenix, AZ, US
    Full-time
    Quick Apply
    Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and imme...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Rep - High Earning Potential

    Inside Sales Rep - High Earning Potential

    EchoStarCASA GRANDE, Arizona, United States
    Full-time
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...Show moreLast updated: 2 days ago
    • Promoted
    Loan Officer

    Loan Officer

    Guild MortgageScottsdale, AZ, US
    Full-time
    Guild Mortgage Company, closing loans and opening doors since 1960.As a mortgage banking firm, we are dedicated to serving the homeowner / buyer. Our goal is to provide affordable home financing for o...Show moreLast updated: 21 days ago
    • Promoted
    Senior Loan Coordinator

    Senior Loan Coordinator

    Arizona StaffingPhoenix, AZ, US
    Full-time
    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community.From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is t...Show moreLast updated: 2 days ago
    • Promoted
    CDL-A OTR Truck Driver Mentor - 3 Months Experience Required

    CDL-A OTR Truck Driver Mentor - 3 Months Experience Required

    C.R. EnglandFlorence, AZ, US
    Full-time
    The Over the Road Mentor position offers an excellent opportunity to travel while earning competitive pay with C.Over the Road Mentors teach apprentices how to safely and efficiently drive a truck....Show moreLast updated: 30+ days ago
    • Promoted
    Senior Loan Coordinator

    Senior Loan Coordinator

    Enterprise Bank and TrustParadise Valley, AZ, United States
    Full-time
    Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community.From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is t...Show moreLast updated: 4 days ago
    • Promoted
    Mortgage Closer

    Mortgage Closer

    TEKsystemsScottsdale, AZ, US
    Full-time +1
    Monday–Friday, 8 AM–5 PM.F3E1; Join a Fast-Paced Team Closing Deals Nationwide.We’re seeking a detail-oriented and experienced. If you thrive in a competitive, outgoing environment...Show moreLast updated: 15 days ago
    • Promoted
    Inbound Retention Rep - Career Growth

    Inbound Retention Rep - Career Growth

    EchoStarCASA GRANDE, Arizona, United States
    Full-time
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...Show moreLast updated: 2 days ago
    • Promoted
    Mortgage Loan Originator

    Mortgage Loan Originator

    Phoenix StaffingPhoenix, AZ, US
    Full-time
    UMB's mortgage team was started in 2013 when UMB made the decision to bring the entire mortgage process in-house.UMB's mortgage team has a wealth of knowledge due to it being comprised of many asso...Show moreLast updated: 17 days ago
    • Promoted
    Student Loan Advocate

    Student Loan Advocate

    Yrefy, LLCPhoenix, AZ, US
    Full-time
    Student Loan Advocate (Inside Sales).Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote.This position offers a base rate and UNCAPPED COMMISSION and 100% employer PAID medical...Show moreLast updated: 3 days ago
    Reverse Mortgage Inside Sales Loan Officer

    Reverse Mortgage Inside Sales Loan Officer

    Mutual of Omaha MortgagePhoenix, AZ, US
    Full-time
    Quick Apply
    Join a winning team, with the brand recognition of a Fortune 300 company that has been in business over 100 Years!.Inspired by hometown values and a commitment to being responsible and caring ...Show moreLast updated: 30+ days ago
    Loan Officer

    Loan Officer

    Universal LendingScottsdale, AZ, US
    Full-time
    Quick Apply
    Loan Officer FLSA Status : Non-Exempt Job Location : &#...Show moreLast updated: 30+ days ago
    • Promoted
    Physical Therapist PT Home Health

    Physical Therapist PT Home Health

    Banner HealthFlorence, AZ, US
    Full-time
    You have a place in the health care industry! One of the most rewarding ways that we can rehabilitate patients is in their own home. Whether recovering from an acute stay away from home or a s...Show moreLast updated: 30+ days ago