Call Center Representative

Onsite Call Center Representative

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of. Help at Home is hiring an Onsite Call Center Representative! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9 : 00a.m.-5 : 30p.m. The office address is : 148 39th St. Brooklyn (Industry City), NY 11232.

Job Summary :

We're seeking a motivated and client-focused Call Center Representative to join our team in Industry City, Brooklynan energetic and innovative hub home to some of the city's most creative food, retail, and cultural spaces. If you're looking to grow your career in a dynamic environment while making a meaningful impact, this could be the perfect opportunity.

Essential Duties / Responsibilities :

• Serve as the first point of contact for potential clients via inbound and outbound callswith an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Education and Experience :

High school diploma or GED required. Minimum of 2 years in customer service, call center, or inside sales (experience in home care or healthcare is a plus). Strong communication skills with a client-first attitude. Ability to meet outreach and conversion goals in a fast-paced environment. Intermediate computer skills (Microsoft Office); quick and accurate data entry. A collaborative spirit and a desire to make a positive difference.

Benefits :

Weekly pay with hourly salary : $21.00-$23.00. Direct deposit. Healthcare, dental, and vision insurance. Paid time off and parental leave. 401k. Ongoing, in-depth training opportunities. Meaningful work with clients who need your help. Career growth and experience with an industry leader with 50+years of history in a high-demand field.