Customer Supply Chain Manager

Customer Supply Chain Manager - Hybrid

Valley City, OH, Towson, MD or New Britain, CT

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job

As a Customer Supply Chain Manager, you'll be part of our Tools & Outdoor North America Supply Chain team as a hybrid employee. In this role you'll get to :

• Lead diverse teams across multiple locations, working with cross-functional teams.
• Represent customer needs during internal meetings.
• Maintain Customer Scorecards for KPIs including OTIF, service level, and compliance.
• Optimize Order to Cash processes for rapid order management and reduced cycle times.
• Drive continuous improvement and reduce process complexity (Near Zero Touch, SOP adherence).
• Track and report customer compliance, developing mitigation processes for fines.
• Own end-to-end customer supply chain strategy and execution.
• Implement initiatives to improve service, efficiency, and reduce costs.
• Build and lead high-performing teams.
• Collaborate cross-functionally to deliver enterprise-wide supply chain value.
• Develop talent and foster a culture of continuous improvement.

The Person

Bachelors degree in Supply Chain Management, Operations, or related field (MBA preferred).

Minimum 6 years in Customer Operations / Supply Chain, with 3+ years in management.

Advanced proficiency in Microsoft Office, SAP, Excel, and Business Warehouse.

Strong leadership, analytical, project management, and communication skills; willingness to travel up to 20%.

The Details :

You'll receive a competitive salary and a great benefits plan, including :

And More :

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to :

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT / CPT, TN etc).

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity : Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development :

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture :

We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company :

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement :

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights : Workplace discrimination is illegal (eeoc.gov)