Customer Supply Chain Analyst

Customer Supply Chain Analyst - Hybrid

Hybrid in Towson, MD, New Britain, CT or Valley City, OH

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job :

The Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This role is a key interface with channel, sales, supply / demand, and distribution leveraging data driven analysis to drive continuous improvement in unit fill rate and on time delivery performance metrics. The Customer Supply Chain Analyst will foster strong professional relationships within the Commercial and Industrial Channel to quickly resolve customer issues, by identifying root cause and offering solutions to operational challenges.

As a Customer Supply Chain Analyst, you'll be part of our Global Supply Chain team as a hybrid employee in Towson, MD, New Britain, CT or Valley City, OH. You'll get to :

• Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability.
• Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team.
• Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance.
• Monitor weekly / monthly unit fill rate and on-time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts.
• Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations
• Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts.
• Reviewing and managing Consumption and Supply / Demand alignment
• Product Reservation / Allocation recommendations and management
• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

The Person :

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. You embrace it. You also have :

The Details :

You'll receive a competitive salary and a great benefits plan, including :

And More :

We want our company to be a place you'll want to be and stay. Being part of our team means you'll get to :

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world.

The base pay range for this position in Maryland is $65,000 - $75,000 per year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Decker's internal or external careers site.