Customer Success Manager

A company is looking for a Customer Success Manager to enhance client relationships and ensure customer success.

Key Responsibilities

Develop a deep understanding of customers' businesses and their relationship commerce program objectives

Take ownership of portfolio health, anticipating blockers and driving actions for successful outcomes

Educate customers on best practices and conduct comprehensive business reviews with data-backed recommendations

Required Qualifications

3-6+ years of customer management / vendor management experience, preferably in SaaS retail-tech or mar-tech

Experience in project management of complex initiatives from inception to launch

Familiarity with e-commerce platforms such as Shopify, Salesforce, BigCommerce, and Magento

BS / BA degree required

Advanced skills in Google Suite