Assistant Store Manager

Job Title :   Assistant Store Manager – Manager

Reports To :   General Manager and Store Manager

Direct Reports : FT Sales, PT sales / stock

Position Summary :

The Assistant Store Manager is a key member of the Ramy Brook retail leadership team, responsible for supporting the Store Manager in all aspects of store operations, team development, client engagement, and sales execution. This role is both strategic and hands-on, ensuring best-in-class customer experience, efficient day-to-day functions, and consistent achievement of sales goals. The Assistant Manager acts as the store leader in the Store Manager’s absence and plays a vital role in coaching and mentoring the team.

Principal Accountabilities :

• Support the Store Manager in achieving and exceeding monthly and seasonal Net Sales Plans through active selling, coaching, and leadership on the floor.
• Deliver an exceptional customer experience by leading by example and ensuring all team members embody Ramy Brook’s luxury service standards.
• Assist in driving clientele outreach and building long-term relationships with clients.
• Serve as an in-store Brand Ambassador, consistently representing Ramy Brook’s image, voice, and values.
• Provide ongoing feedback to team members regarding sales performance, customer service, and brand representation.
• Assist with onboarding, training, and development of new hires; help foster a culture of accountability, teamwork, and continuous improvement.
• Maintain strong product knowledge and communicate key product features and brand messages to the team and clients.
• Ensure operational excellence across front and back of house, including visual standards, inventory organization, and stock replenishment.
• Partner with Store Manager on execution of events, floor sets, and marketing initiatives.
• Participate in regular reporting and recaps, sharing insights and opportunities from store operations, client interactions, and team performance.
• Monitor and maintain compliance with company policies and procedures.
• Help lead daily store opening / closing procedures, including registers, POS systems, reporting and morning touchbases.
• Maintain BOH organization in partnership with logistics and support loss prevention initiatives.

Key Responsibilities :

Actively drive sales through leadership presence and client engagement.

Required Skills & Qualifications :