Director - Operations, Insights and Planning

Director - Operations, Insights & Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization. The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network. Interested in joining our team of restaurant-obsessed explorers?

About The Role

We are seeking an analytical, strategically minded Director - Operations, Insights & Planning to lead the development and execution of our marketing infrastructure, performance reporting, and planning and investment processes across Global Dining Marketing. This leader will be responsible for building the foundation that enables scalable, decision-making and seamless cross-team execution. They will also play a critical role in driving our cross-team priority city marketing strategy ensuring the planning, activation, and performance of our key market initiatives are aligned with business objectives and informed by strong insights. This role sits at the intersection of marketing operations, planning, and analytics, ensuring our global marketing teams are aligned on investments, cross-team planning, and performance outcomes. The Director will partner closely with leaders across the Global Dining Marketing team, business operations, integration management office (IMO), data, and finance stakeholders to drive clarity, consistency, and efficiency across the end-to-end marketing process.

Key Responsibilities

• Insights & Planning

Oversee marketing goals, investment and integrated planning, setting goals and KPIs to ensure budgets and channel strategies align with overall business priorities

Build and evolve marketing operations infrastructure, across tools, process, and systems that drive efficiency and scale

Serve as central connector between strategy, insights, and execution across marketing

Qualifications

Proven experience leading marketing operations, planning, or analytics within a complex, matrixed organization. Strategic and analytical mindset, with demonstrated ability to translate insights into actionable business decisions. Expertise in marketing performance measurement, reporting tools, and data visualization. Experience managing budgeting, goal setting, and KPI tracking across teams. Experience leading or supporting large-scale marketing system integrations across tools. Exceptional cross-functional leadership and communication skills with the ability to influence senior stakeholders. Skilled in process optimization and building systems that enable marketing excellence.

You'll thrive in this role if you love creating order and clarity from complexity. You are energized by driving scalable systems that power go-to-market success. You thrive on solving complex operational challenges that come with integrating multiple marketing platforms, systems, and processes. You are motivated by operational excellence, scalable infrastructure, and measurable results. You want to help shape the foundation that powers Global Dining Marketing's growth across key priority cities and new market activations.

Salary Range

$123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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