Surgical Scheduler

Job Description

Job Description

Description : Position Summary

Position Summary

The Surgical Coordinator is responsible for the timely and efficient scheduling of patients designated for surgical procedures to be performed by NSPC physicians.

Duties and Responsibilities

• Schedules, reschedules, and cancels onsite surgical procedures properly and according to established NSPC guidelines.
• Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments.
• Communicates pre-surgery instructions accurately to scheduled patients.
• Interfaces with appropriate staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes / special instructions needed for scheduling in the electronic medical record (EMR) system.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis / indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed;

takes appropriate action in responding to questions from patients.

• Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.

Requirements :

• High school diploma or general education degree (GED) equivalent.
• CPR / BLS certification is a plus.
• At least one year of related administrative experience and / or training, preferably in a healthcare environment.
• Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
• Knowledge of business / healthcare operations and standards of best practice, preferably those related to a specialty care provider.
• Knowledge of and experience with EMR and / or Electronic Practice Management systems and technologies.
• Proficiency with Microsoft Office suite, specifically Word and Excel.
• The capacity to work in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity.
• Excellent organizational / multi -tasking skills with acute attention to detail.
• Ability to provide outstanding customer service at all times by communicating effectively and professionally with a diverse population.
3 days ago