Senior Applied AI Engineer

About Invoca

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things : continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects .

About the Role

Are you passionate about harnessing the power of generative AI and foundation models to build truly intelligent products? At Invoca, we're a team of innovators committed to building exceptional teams and groundbreaking AI solutions. This is a unique opportunity to architect the next generation of AI-powered customer experiences, making a direct and measurable impact on our products and the success of our clients.

Why You'll Thrive Here

As a key member of our Data Platform team, you won't just build models; you'll architect the future of how businesses understand and interact with their customers. You will :

• Architect and Deploy Applied AI Systems : Design, build, and deploy scalable, production-grade applications using foundation models and other advanced AI techniques to directly influence product performance and efficiency.
• Engineer Advanced RAG and Agentic Systems : Go beyond basic implementation. Engineer robust Retrieval-Augmented Generation (RAG) pipelines and multi-step agentic workflows that can reason, use tools, and solve complex problems.
• Contribute to Agentic AI System Evaluation : Establish and manage rigorous evaluation frameworks for complex AI agents. You will go beyond simple response quality to assess the entire agentic process, including the validity of reasoning steps, correctness of tool use, task completion rates, and overall robustness.
• Excel in Prompt Engineering and Optimization : Craft, test, and manage sophisticated prompt chains and templates to ensure optimal performance, reliability, and cost-effectiveness from our AI models.
• Build for Scale and Reliability : Develop resilient serving architectures that seamlessly integrate Large Language Models (LLMs) with enterprise systems, ensuring high availability and performance.
• Champion MLOps for Applied AI : Develop and maintain sophisticated MLOps and CI / CD pipelines tailored for the unique challenges of generative AI, including prompt versioning, RAG pipeline management, and continuous evaluation of agent behavior.
• Translate Business Needs into AI-Powered Solutions : Work as a strategic partner to product and engineering teams, deeply understanding customer challenges and translating them into innovative, viable, and impactful AI features.

Our Commitment to You

What You Bring to the Table

We're looking for a creative and driven Applied AI Engineer who is excited to tackle complex problems and build impactful solutions. You likely have :

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks :

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include :

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

DEI Statement

Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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