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Service Desk Coordinator

Service Desk Coordinator

VirtualVocationsGrand Rapids, Michigan, United States
16 hours ago
Job type
  • Full-time
Job description

A company is looking for a Service Desk Coordinator to manage incoming support requests and coordinate technical assistance.

Key Responsibilities

Serve as the first point of contact for users seeking IT or service-related assistance

Log, prioritize, and assign incoming service requests or incidents using a ticketing system

Coordinate with technical teams to ensure timely and efficient issue resolution

Qualifications & Skills

Previous experience in a service desk, help desk, or administrative coordination role

Proficiency with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshdesk, or ServiceNow)

Basic understanding of IT systems and troubleshooting processes

Self-motivated and capable of working independently in a remote or hybrid setting

Reliable internet connection and computer setup for virtual collaboration

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Service Desk • Grand Rapids, Michigan, United States

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