Ops Associate

Operations Associate

Location : Miami (hybrid; on-site as needed)

Team : Operations, Leadership

Type : Full-time

Salary Range : 70-80K; plus equity and other employee benefits & perks.

About Veridian

From day one, Veridian was built on one belief : communities deserve better. We replace silos and finger-pointing with one accountable partner across management, vendors, and tech. We favor clarity over complexity, own outcomes end-to-end, and put community first—every time.

The Role

We're seeking an Operations Associate to be the connective tissue between our community managers, vendors, boards, and residents. You'll turn strategic priorities into clean execution : stand up processes, track SLAs (service-level agreements), unblock work, and make sure the right data shows up in the right hands at the right time. If you love tightening messy workflows, running point across functions, and measuring what matters—you'll thrive here.

What You'll Do

• Run the daily drumbeat : Own the end-to-end operating cadence : capture priorities, assign owners, clear blockers, and move work from intake to impact across teams, tools, and partners.
• Orchestrate vendors & field ops : Stand up and scale external operations—sourcing, logistics, and service delivery—with clear SLAs and lightweight QA so we can move fast without breaking trust.
• Make the data sing : Build the ops metrics stack (inputs ? outputs) : instrument key KPIs / OKRs, read the signals, and turn trends into experiments, decisions, and measurable improvements.
• Kill the friction : Design simple, repeatable workflows; remove handoff gaps; automate the busywork; and document crisp SOPs so the machine runs without heroics.
• Own communications : Keep stakeholders in the loop with concise updates and decision memos—weekly KPIs, risks, and next steps—so everyone knows what matters and why.
• Be the accountability layer : Drive programs to closure : manage risk, escalate early, renegotiate scope / timelines, and make tradeoffs explicit so commitments stick.
• Support launches & pilots : Operationalize new bets—from readiness to rollout to post-launch reviews—defining success upfront and iterating fast based on what the data and customers say.

Success Looks Like (90-Day Outcomes)

30 — Establish the Operating Spine

60 — Instrument, Align, and De-risk

90 — Prove Lift and Lock the System

You'll Be Great Here If You…

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